Pagerduty Integration

Integrate with pagerduty to report incidents direct from Middleware alert section.

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Prerequisites

1. PagerDuty account with admin access.
2. Middleware account with access to the integration section.

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Setup

Follow these steps to set up PagerDuty integration with Middleware account.

• Login to the Middleware account and navigate to the PagerDuty integration under the installation section.    Login -> Installations -> Store in that there will be PagerDuty
• Click on the “Connect” button to begin the integration process.
• You will see a new window pop up on the right side of your screen.
• In that window, add the PagerDuty authentication token and click on the save button.
• It will integrate your PagerDuty account with Middleware.

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Assign alert to PagerDuty incident

• Navigate to alerts from the left menu.
• At right bottom corner here showed in screenshot, select Email of user you want to assign task and select service.
• Enter the Title you want to see as title in pagerDuty for incident.
• Once you have filled in all the required details, click on the “Assign” button.
• The incident will be created in PagerDuty and can be assigned to the appropriate team member.
• Here is the attached screenshot of how it will look like in PagerDuty

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Troubleshooting

• If you cannot see the “Integration” menu in middleware, please ensure that you have access to the Integration section. You can confirm this with the Middleware account administrator.