Integrate with pagerduty to report incidents direct from Middleware alert section.

Prerequisites

1

Middleware Account

Middleware Account with admin level access

2

PagerDuty Account

PagerDuty Account with admin level access

Setup

Follow these steps to set up PagerDuty integration with Middleware account.

  • Login to the Middleware account and navigate to the PagerDuty integration under the installation section.    Login -> Installations -> Store in that there will be PagerDuty
  • Click on the “Connect” button to begin the integration process.
  • You will see a new window pop up on the right side of your screen.
  • In that window, add the PagerDuty authentication token and click on the save button.
  • It will integrate your PagerDuty account with Middleware.

Assign alert to PagerDuty incident

  • Navigate to alerts from the left menu.
  • At right bottom corner here showed in screenshot, select Email of user you want to assign task and select service.
  • Enter the Title you want to see as title in pagerDuty for incident.
  • Once you have filled in all the required details, click on the “Assign” button.
  • The incident will be created in PagerDuty and can be assigned to the appropriate team member.
  • Here is the attached screenshot of how it will look like in PagerDuty

Troubleshooting

Need assistance or want to learn more about Middleware? Contact us at support[at]middleware.io.