Jira

Integrate Jira with Middleware to create a ticket in jira for alerts. With this integration, the ticket will be created in your preferred jira board with alert details.

Prerequisites

1 Middleware Account

Middleware Account with admin level access

2 Jira Account

Jira Account with admin level access

Setup

Follow these steps to set up Jira integration with Middleware account.

Login to the Middleware account and navigate to the Jira integration under the installation section. Login -> Installations -> Integrations -> Jira
Click on the "Install" button to begin the integration process.
You will see a new window pop up on the right side of your screen.
In that window, add the Jira URL, Jira authentication details, and your email address, and click on the save button.
It will integrate your jira account with Middleware.

Assign alert to jira ticket

Navigate to alerts from the left menu.
To assign an alert to a team member, click on the Jira symbol for that alert.
It will open a dialog box on the right side where you need to select the project name of jira and add details like task name, task summary, and task description.
Click on the save button and a jira issue will be created in the project which you have selected with the details.

Troubleshooting

If you do not see the Integrations Menu in Middlware, that means your account has not been granted Installation permissions. Contact your system administrator to add the Installation permission to your user role in Settings.

Next Steps

Need assistance or want to learn more about Middleware? Contact our support team in Slack.