Jira

Integrate Jira with Middleware to create a ticket in jira for alerts. With this integration, the ticket will be created in your preferred jira board with alert details.

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Prerequisites

1. Jira account with admin access.
2. Middleware account with access to the integration section.  

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Setup

Follow these steps to set up Jira integration with Middleware account.

• Login to the Middleware account and navigate to the Jira integration under the installation section.    Login -> Installations -> Integrations -> Jira
• Click on the “Install” button to begin the integration process.
• You will see a new window pop up on the right side of your screen.
• In that window, add the Jira URL, Jira authentication details, and your email address, and click on the save button.
• It will integrate your jira account with Middleware.

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Assign alert to jira ticket

• Navigate to alerts from the left menu.
• To assign an alert to a team member, click on the Jira symbol for that alert.
• It will open a dialog box on the right side where you need to select the project name of jira and add details like task name, task summary, and task description.
• Click on the save button and a jira issue will be created in the project which you have selected with the details.

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Troubleshooting

• If you cannot see the “Integration” menu in middleware, please ensure that you have access to the Integration section. You can confirm this with the Middleware account administrator.
• To do this integration, you must have Jira admin access.