Integrate with Opsgenie to report incidents direct from Middleware alert section.

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Prerequisites

  1. Opsgenie account with admin access.
  2. Middleware account with access to the integration section.

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Setup

Follow these steps to set up Opsgenie integration with Middleware account.

  • Login to the Middleware account and navigate to the Opsgenie integration under the installation section.    Login -> Installations -> Store in that there will be Opsgenie
  • Click on the “Connect” button to begin the integration process.
  • You will see a new window pop up on the right side of your screen.
  • In that window, add the Opsgenie authentication token and click on the save button.
  • It will integrate your Opsgenie account with Middleware.

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To obtain an API key from Opsgenie, please follow these steps:

  • Go to the Opsgenie website and log in to your account.
  • Navigate to the “Teams” section using the navigation menu and click on it.
  • Create a new team by following the instructions shown in the screenshot.
  • Fill in the required details in the team details section and click on “Add Team” to create the team.
  • Once the team is created, click on the name of the newly created team.
  • In the sidebar, locate and click on “Integrations” as indicated in the screenshot.
  • Next, click on “Add Integration” and select “API” from the list of available integrations.
  • Copy the API key provided and ensure you click on “Save Integration” to save the configuration. (Make sure not to forget this step; otherwise, you won’t be able to access the API key later.)

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Assign alert to Opsgenie incident

  • Navigate to alerts from the left menu.

  • At right bottom corner here showed in screenshot.

  • Enter the Title you want to see as title in Opsgenie for alert.

  • Once you have filled in the required details, click on the “Assign” button.

  • The alert will be created in Opsgenie and can be assigned to the appropriate team.

  • Here is the attached screenshot of how it will look like in Opsgenie

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Troubleshooting

  • If you cannot see the “Integration” menu in middleware, please ensure that you have access to the Integration section. You can confirm this with the Middleware account administrator.