Integration
Opsgenie Integration
Integrate with Opsgenie to report incidents direct from Middleware alert section.
Prerequisites
- Opsgenie account with admin access.
- Middleware account with access to the integration section.
Setup
Follow these steps to set up Opsgenie integration with Middleware account.
- Login to the Middleware account and navigate to the Opsgenie integration under the installation section. Login -> Installations -> Store in that there will be Opsgenie
- Click on the “Connect” button to begin the integration process.
- You will see a new window pop up on the right side of your screen.
- In that window, add the Opsgenie authentication token and click on the save button.
- It will integrate your Opsgenie account with Middleware.
To obtain an API key from Opsgenie, please follow these steps:
- Go to the Opsgenie website and log in to your account.
- Navigate to the “Teams” section using the navigation menu and click on it.
- Create a new team by following the instructions shown in the screenshot.
- Fill in the required details in the team details section and click on “Add Team” to create the team.
- Once the team is created, click on the name of the newly created team.
- In the sidebar, locate and click on “Integrations” as indicated in the screenshot.
- Next, click on “Add Integration” and select “API” from the list of available integrations.
- Copy the API key provided and ensure you click on “Save Integration” to save the configuration. (Make sure not to forget this step; otherwise, you won’t be able to access the API key later.)
Assign alert to Opsgenie incident
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Navigate to alerts from the left menu.
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At right bottom corner here showed in screenshot.
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Enter the Title you want to see as title in Opsgenie for alert.
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Once you have filled in the required details, click on the “Assign” button.
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The alert will be created in Opsgenie and can be assigned to the appropriate team.
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Here is the attached screenshot of how it will look like in Opsgenie
Troubleshooting
- If you cannot see the “Integration” menu in middleware, please ensure that you have access to the Integration section. You can confirm this with the Middleware account administrator.