Data
What are the standard data retention rates?
Free-tier customers have a 14-day data retention period, while paid users receive a 30-day retention period. Enterprise clients can access customized retention options based on their specific requirements.
How can I be sure my data is secure?
Security is a top priority at Middleware, with protections including universal HTTPS, robust TLS configurations, and HTTP Strict Transport Security (HSTS) across all services. Middleware complies with major data security standards, including GDPR, CCPA, HIPAA, and SOC 2 Type II. Read more about security policies.
Does Middleware charge for log rehydration?
No, Middleware does not charge for log rehydration. Enterprise clients have the ability to store logs in their own blob storage that can be used as a cold query store. Reach out to the Middleware team to learn more.
Can you collect logs from K8S cluster if the application has multiline logging?
Yes, Middleware supports multiline logging and can use custom regex to parse multiline logging.
Need assistance or want to learn more about Middleware? Contact our support team in Slack.